White Plains, NY – February 6, 2001 |  Response Insurance, a direct-to-the-consumer auto insurance company focusing on insuring safe, responsible drivers with better driving records, scored better than many of the household name insurers as measured by complaint ratio, according to the New York State Insurance Department.

A relative new comer to the field of nearly 52 auto insurance companies in the state, Response ranked number nineteen, well ahead of Allstate, which is the largest insurer in the state, but ranked near the bottom at number 48 of the 52 companies officially rated by the Insurance Department. Response also beat out other household names, such as State Farm (number 23), GEICO (number 27) and Progressive (number 24).

“I couldn’t be more proud,” stated Mory Katz, Chairman of Response Insurance. “I believe we have the best team of employees in the business. We beat the competition hands down. I don’t know of any other auto insurance company that is as customer-friendly, efficient or reliable.”

Response Insurance, which has been selling auto insurance via the phone since 1997, is also now offering consumers real-time on-line auto insurance quotes and the power to fully complete transactions on a live basis. Only a fraction of the thousands of auto insurance companies in the nation are capable of selling auto insurance quotes through both the phone and online auto insurance quotes over the Internet. Through www.Response.com, in as few as ten-minutes an auto insurance shopper can sit down at a home computer, request an online auto insurance quote, purchase a policy and immediately print out a legal insurance I.D. card that allows them to drive away fully insured. Unlike the current prevalence of insurance pseudo-websites that either cannot complete the sale or require behind-the-scenes manual processing of information, www.Response.com actually performs the full range of activities to give an auto insurance quote online, confirm the car insurance rate, verify driver data, accept payment and issue essential policy documents to the customer in real-time.

In addition to on-line services, consumers can also call 1-800-RESPONSE to talk to a trained insurance advisor at one of the Company’s call centers who can provide free insurance quotes on car insurance rates, sell and service policyholders and answer any related questions.

The New York State Insurance Department Annual Ranking of Automobile Insurance Complaints for 1999 can be found at the Department’s website: www.ins.state.ny.us.