Meriden CT – July 9, 2003 |   The Response Insurance Group, a direct-to-the-consumer auto insurer, beat the household-name insurers, as measured by the fewest number of complaints against the companies, according to the Connecticut Insurance Department’s recently released rankings. The insurer is marketed to drivers in the state in Connecticut Life & Casualty (CL&C) and Teachers’ Insurance Plan, their educator-specific insurance program. All were ranked “number one.” 

The Meriden-headquartered Company’s ranking placed it well ahead of the state’s largest auto insurers, including: Allstate, which has the most policyholders in Connecticut yet ranked number 42 out of 66 insurance companies/groups; Progressive, which ranked number 39; Nationwide (number 38); GEICO (number 34); and Hartford (51).

“We couldn’t be more proud of our employees who work so hard to provide top-notch service,” stated Mory Katz, Chairman of the Response Insurance Group. “The educators who have Teachers’ Insurance Plan and our customers with CL&C deserve the best, and that’s what we give them.” 

The entire Response Insurance Group was found to have not a single “justified,” or even “questionable,” complaint against it in any of the rated categories, which included claims, policy service, sales, marketing, underwriting, and other potential areas of complaint.

The ranking was in category of companies that have more than $1,000,000 in automobile earned premium for the year 2002. The list included 66 insurance companies and groups, which combined have more than 350 licensed insurance companies authorized to sell in the state. The complete rankings can be found at the Insurance Department’s website.

Response Insurance’s Teachers’ Insurance Plan and Connecticut Life & Casualty Insurance Company are headquartered in Meriden, CT. More information about the companies can be found at www.teachers.com and www.cl-c.com. 

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