With thousands of safe drivers across the country contacting Response Insurance each day to find out how we can reward their safe driving records, you can imagine how many questions we've been asked. Here are the most common ones, along with their answers. If you have a question that isn't answered below, don't let it sit - simply e-mail it to us or call 1-800-518-2984.

What should I do if I am involved in a car accident?

At Response Insurance, we're ready to respond to your needs after an accident 24 hours a day, seven days a week, 365 days a year. Our first concern is your safety. By following these simple steps, you can help us make good on our promise to get you back on the road as soon as possible.

• Move your vehicle safely off the road, call the police and request medical assistance if needed.
• Do not admit fault or discuss the accident with anyone except for the police or Response Insurance Company.
• Give the other driver the Policy Number Exchange Card from the Accident Action Pack in your glove compartment (don't forget to fill in your name and policy number).
• Gather as much information about the accident as possible. Again, your Accident Action Pack has an easy-to-follow form that will guide you in obtaining all the right information.
• As soon as you can - even from the scene if possible - call the Response Insurance claims department at 1-800-552-3150.

After I have reported an accident, how will my claim be handled?

After you report the claim to your auto insurance company, it will be assigned to a professional trained and experienced in helping you get your car and your life back into action as soon as possible. Our claims team will stay in touch throughout the process to keep you informed and answer any questions you may have.

Click here to e-mail us your question. Or call our Claims Call Center
1-800-518-2984