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With
thousands of drivers across the country contacting Response
Insurance each day to find out how we can reward their
safe driving records, you can imagine how many questions
we've been asked. Here are the most common ones, along
with their answers. If you have a question that isn't
answered below, don't let it sit - simply e-mail it to
us at webcs@response.com,
or call 1-800-518-2984.
Technical
Requirements for Online Auto Insurance Quotes
What are the minimum technical requirements my personal computer
needs in order to get an online auto insurance quote?
Auto Insurance Coverages And Rates
How do I know which type of auto insurance coverage
is best for me?
How much auto insurance coverage should I have?
How do the drivers on my policy affect my
auto insurance rate?
How does where I live affect my rate?
What steps can I take to reduce my rates?
Switching
To Response Insurance
Can
I switch to Response Insurance in the middle of my policy
term?
If I switch my policy, when will my Response
Insurance coverage become effective?
What types of payment plans do you offer?
Can I use a credit card to make my down payment?
Making
The Most Of Your Car Insurance Policy
What
should I do if I am involved in an accident?
After I have reported an accident, how will
my claim be handled?
How do I make changes to my policy?
If someone else drives my car, is that person
covered under my policy?
Am I still covered?
If I rent a car, am I covered under my Response
Insurance policy?
Employment
Do
benefits start the first day of employment?
Do you offer flextime?
What is your business attire?
Do you have an employee referral program?
Do you promote from within?
Do you offer stock options?
What does it take to be successful at Response
Insurance?
What are the recruitment practices?
What makes Response Insurance unique?
What is it like to work for Response Insurance?
When can I expect to hear back from the
Human Resources Department?
How often are performance reviews?
| Technical
Requirements for Online Auto Insurance Quotes |
What
are the minimum technical requirements my personal computer needs in order
to get a quote online?
To obtain a
premium quote directly online, your personal computer must be capable of operating
the following:
For optimum performance, if you use the Microsoft Internet Explorer
browser, you should use version 4.0 or higher; for the Netscape browser, you should use
version 4.07 or higher.
For the Microsoft Internet Explorer browser, our site requires Microsoft Java VM version 1.1.
The Microsoft Java Virtual Machine (VM) is needed to run applications or applets that are developed
using the Java programming language. In our case, we make use of a Java applet in order to
retrieve valid vehicle make, model and sub-model information so that we may, in turn, provide
accurate quotes. The latest Java VM may be downloaded from
http://www.microsoft.com/java
For the Netscape browser, if you are having Java-related problems, re-installation of
Netscape should address the problem. Please note that the Netscape browser installs
its own version of the Java VM and does not use the Microsoft Java VM.
For AOL users, please rely on the information provided for Microsoft Internet Explorer
browsers.
Please remember, if you have difficulty obtaining a quote online, you may call
1-800-518-2984 and have one of our friendly, knowledgeable Insurance Advisors help you.
| Auto Insurance Coverages
And Rates |
How
do I know which type of auto insurance coverage is best for
me?
Auto
insurance is divided into many different types of coverage:
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Bodily
Injury Liability pays for bodily injury claims
others might make against you in the event of an accident.
It also covers the cost of your legal defense. Required
in most states, we suggest that everyone carry this
type of coverage. |
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Property
Damage Liability pays to repair any damage
your vehicle may cause to somebody else's car, house,
fence, etc. Also required in most states, and also
recommended by us for any driver. |
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Medical
Payments Coverage pays for medical expenses
you or any of your passengers require as the result
of an accident, regardless of who is at fault. This
also covers you if you're the victim of a hit-and-run.
The form of coverage varies by state. Even if coverage
is optional in your state, we recommend it due to
your financial responsibility to anyone injured in
your vehicle. |
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Uninsured/Underinsured
Motorist Coverage pays if you are injured
in an accident and the other party carries insufficient
or no liability insurance. Although not required in
all states, it is generally recommended. |
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Comprehensive
Coverage pays to fix your car or truck if
it is damaged by something other than a collision.
This includes theft, vandalism, and most natural disasters.
(If the vehicle is overturned, the incident is considered
a collision). Like collision (see below), comprehensive
is not required but it makes sense if your vehicle
still has a good market value. |
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Collision
Coverage pays for damages to your vehicle
when you hit something. In considering whether to
buy this coverage, compare the cost of the insurance
to the market value of your car. |
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Other
types of coverage include towing and labor
coverage, and rental reimbursement insurance. Adding
these to your Response Insurance policy is usually
inexpensive and can save you significant amounts of
money should you have a breakdown or accident. |
How
much auto insurance coverage should I have?
This
is something you should discuss with a Response Insurance
customer service representative. Basically, you will want
to take into account your personal assets and how much
you might lose if you are ever sued for damages by another
driver, property owner or injured party.
How
do the drivers on my policy affect my rate?
Drivers
with better driving records are likely to get better rates.
Inexperienced drivers, or those with accidents and violations,
pay more. Mature drivers with good driving records are
most likely to get the better rates. Because the accident
rate for people under age 25 is the highest of any other
age group, young drivers with limited driving history
will usually pay more.
How
does where I live affect my rate?
The
more drivers in your area, the greater the chances that
you'll have an accident. That's why rates are generally
higher in densely populated areas. In addition, certain
cities also have higher theft and vandalism rates than
others and, consequently, higher rates for those types
of coverages.
What
steps can I take to reduce my rates?
1.)
Purchase a policy from Response Insurance - the company
that rewards responsible drivers.
2.) Maintain a clean driving record.
3.) Choose a vehicle with high safety ratings.
4.) Increase your deductible.
5.) Purchase an anti-theft device.
| Switching
To Response Insurance |
Can
I switch to Response Insurance in the middle of my policy
term?
YES! Safe drivers can start benefiting
from Response Insurance's low rates and other rewards at any
time. And when you switch, your current insurance company
should refund you on a pro-rated basis for any premiums
you've paid in advance. Just give us a call at
1-800-518-2984 and our insurance advisors will explain the
simple process of enrolling with us. Or get your free online
quote now simply by clicking here.
If
I switch my policy, when will my Response Insurance policy
become effective?
Your
coverage can start immediately after we approve your
eligibility for coverage and you pay your first premium
installment. Often, this can be done over the phone
in as little as 15 minutes.
What types of payment plans do you offer?
For 6-month policies, we offer:
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Payment in Full; |
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2-Pay (50% down with the balance due in 60 days); and |
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4-Pay (25% down with 3 payments due in 30 day increments)* |
*
In some states/programs, the down payment is 40% with 3 payments due in 30 day increments. Other options may apply
depending on your state of residence.
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For 12-month policies, we offer:
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Payment in Full; |
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2-Pay (50% down with the balance due in 5 months); |
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4-Pay (25% down with 3 payments due in 60 day increments)*; and |
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10-Pay (10% down with 9 payments due every 30 days)** |
*
In some states/programs, the down payment is 40% with 3 payments due in 60 day increments.
Other options may apply depending on your state of residence.
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**
In some states/programs, the down payment is 20% with 9 payments due in 30 day increments. Other options may apply
depending on your state of residence.
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Can
I use a credit card to pay my first installment?
Yes. We accept Visa, MasterCard and
Discover Card. If you prefer, you may elect to have payments
automatically deducted from your checking account. Payments
may also be made over the telephone or by using our Account
Online feature. To receive a FREE online rate quote – simply
click here.
| Making
The Most Of Your Policy |
What
should I do if I am involved in an accident?
At
Response Insurance, we're ready to respond to your needs
after an accident 24 hours a day, seven days a week, 365
days a year. Our first concern is your safety. By following
these simple steps, you can help us make good on our promise
to get you back on the road as soon as possible.
1) Move your vehicle safely off the road, call the police
and request medical assistance if needed.
2)
Do not admit fault or discuss the accident with anyone
except for the police or Response Insurance Company.
3)
Give the other driver the Policy Number Exchange Card
from the Accident Action Pack in your glove compartment
(don't forget to fill in your name and policy number).
4)
Gather as much information about the accident as possible.
Again, your Accident Action Pack has an easy-to-follow
form that will guide you in obtaining all the right
information.
5)
As soon as you can - even from the scene if possible -
call the Response Insurance claims department at 1-800-552-3150.
After
I have reported an accident, how will my claim be handled?
After
you report the claim, it will be assigned to a professional
trained and experienced in helping you get your car and
your life back into action as soon as possible. Our claims
team will stay in touch throughout the process to keep
you informed and answer any questions you may have.
How
do I make changes to my policy?
It's
as easy as calling your Response Insurance advisor at
1-800-518-2984. Hours (Eastern time) are Monday - Friday,
8:00 am to 9:00 pm, and Saturday, 9:30 am to 6:00 pm.
If
someone else drives my car, is that person covered under
my policy? Am I still covered?
While
some coverage may vary by state and the terms of your
policy, generally your coverage follows your car. Anyone
who has your permission to drive your car is covered,
unless a driver is specifically excluded. Likewise, your
coverage always follows you - even when you are driving
someone else's vehicle. Just keep in mind that if you
have an accident, the primary coverage is through the
vehicle owner's policy. If you have specific questions
about your policy's coverage, your Response Insurance
advisor can help you. Just call 1-800-518-2984.
Please note that all licensed drivers in your household
- as well as anyone who drives your car on a regular
basis - should be listed on your policy. We also encourage
that you use caution in letting anyone drive your vehicle.
Their mistakes could cost you money.
If
I rent a car, am I covered under my Response Insurance
policy?
Yes.
If you have a vehicle fully insured (liability, comprehensive
and collision) with Response Insurance and are renting
an automobile in the United States, you do not need to
buy extra insurance from the rental company. However,
the deductible you've selected will still be applied.
If you do not have collision and comprehensive coverage,
you should protect yourself by buying it from the rental
company. However, policyholders in New York do not need
to buy extra insurance from the rental company regardless
of whether you have comprehensive and collision coverage
on their Response policies (no deductible will be applied).
Do
benefits start the first day of employment?
For
the most part, benefits do begin on the first day of active
employment, with the exception of our paid time off, 401(k)
and tuition assistance.
We
do offer a flexible starting time for employees outside
of our call center, which is based on the departmental
and business needs for most departments. Our call center
offers greater flexibility in starting times as well.
What
is your business attire?
Response Insurance offers casual business attire five
days a week, but leave the jeans, T-shirts and sneakers
at home.
Do
you have an employee referral program?
Yes,
at Response Insurance, we encourage our employees to recommend
family and friends to us for our job openings and those
leads that turn into hires are eligible for a referral
award.
Do
you promote from within?
Yes,
we want our employees to grow with us and we do have an
internal job posting policy to ensure that we do promote
from within.
Does
your company offer stock options?
No, Response Insurance is a privately held company and,
therefore, does not offer stock options.
What
does it take to be successful at Response Insurance?
Our
employees are motivated by our vision of creating the
number one direct writer of personal lines automobile
insurance in the United States. If you are motivated and
have the ability to do well in a fast-paced, flexible,
and team-oriented environment, we urge you to apply.
At Response Insurance, many employees make superior contributions
by helping us to reach our common goal of achieving 100%
customer satisfaction. In fact, we believe that a significant
part of our competitive edge is our employees - individuals
who are skilled, devoted and eager to develop their potential
while contributing to our growth.
What
are the recruitment practices?
Response
Insurance is an Equal Opportunity Employer. We strive
to recruit talented individuals who are looking to expand
on their current skills and develop both professionally
and personally.
What
makes Response Insurance unique?
Our
company admires friendliness, good citizenship, integrity,
loyalty, hard work, and the pursuit of excellence. We
believe that a shared philosophy reinforces our common
goals and cooperative accomplishments. We are very forthright
about the kind of company we strive to be. As we grow,
we are constantly looking for more employees who share
these values.
What
is it like to work for Response Insurance?
Response
Insurance has a unique corporate culture and has developed
a series of principles that makes this a great place to
work. As a new employee, learning our culture will be
one of the things you will want to focus on right away.
We are committed to providing the best customer service
in the industry, fostering a team environment and providing
a challenging and rewarding career path.
When
can I expect to hear back from the Human Resources Department?
The
Human Resources Department reviews all resumes and will
contact candidates that are suitable for any open positions
within ten business days.
How
often are performance reviews?
New
employees are given a three-month, six-month, and annual
review. After their first year, they are given a review
annually on their anniversary date. When an employee is
promoted, they are given a six-month review and an annual
review.
Click
here to e-mail us your question. Or call our customer
service department at 1-800-518-2984.
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